Earlier this summer, a 72-year-old Virginia man named John Hresan had nearly $7,000 drained from his Wells Fargo business account. The hackers used his stolen funds to go on a luxury shopping spree at a Louis Vuitton store in New Jersey and even managed to fraudulently open credit cards in both his and his wife’s name. And what did his bank—Wells Fargo, a trillion-dollar institution—do? Nothing. Despite its loudly advertised “Zero Liability Protection” policy, Wells Fargo refused to reimburse him. They ignored fraud claims. They downplayed the urgency. They passed him from phone rep to phone rep. And they didn’t take action until two full weeks later, when a local news station got involved. That’s the story they won’t highlight…

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